Could not download this file from iCloud. Check your connection and try again.

Where it appears

When playing a file stored in iCloud Drive

What it means

The iCloud download failed because the connection was interrupted or the device does not have enough free space.

What to do

Check the connection and available storage, then try again. Alternatively, open the file in the Files app, wait for it to finish downloading, and return to Neo Video.

Error messages

App messages
- Could not reach the server. Make sure it is running and on the same network.In the “Connection Failed” alert, when connecting or browsing
- Wrong password.When connecting to a server
- Session expired. Please log in again.While using an already-paired server
- This file could not be played.In the “Playback Error” alert, when starting a video
- This video can't be played on Apple TV.On Apple TV, when starting a video
- This folder is no longer accessible. Add it again in Settings.When opening a local folder on the iPhone or iPad
- Could not download this file from iCloud. Check your connection and try again.When playing a file stored in iCloud Drive
- AirPlay UnavailableWhen starting AirPlay during playback
- No Purchase FoundAfter tapping “Restore Purchases”
Server messages

Setup Guide

Where it appears

What it means

What to do

Error messages

App messages

Server messages