Error message troubleshooting

This folder is no longer accessible. Add it again in Settings.

Where it appears

When opening a local folder on the iPhone or iPad

What it means

Neo Video no longer has access to the folder. The folder may have been moved or deleted, or iOS may have revoked permission.

What to do

Remove the folder in the app and add it again.

Error messages

App messages
- Could not reach the server. Make sure it is running and on the same network.In the “Connection Failed” alert, when connecting or browsing
- Wrong password.When connecting to a server
- Session expired. Please log in again.While using an already-paired server
- This file could not be played.In the “Playback Error” alert, when starting a video
- This video can't be played on Apple TV.On Apple TV, when starting a video
- This folder is no longer accessible. Add it again in Settings.When opening a local folder on the iPhone or iPad
- Could not download this file from iCloud. Check your connection and try again.When playing a file stored in iCloud Drive
- AirPlay UnavailableWhen starting AirPlay during playback
- No Purchase FoundAfter tapping “Restore Purchases”
Server messages