Error message troubleshooting

ffmpeg not found

Where it appears

Banner at the top of the server's settings page

What it means

The server cannot find ffmpeg or ffprobe. Without them, it cannot generate thumbnails or read video durations, and some formats, including MKV on Apple TV, may not play.

What to do

On Mac or Windows, reinstall Neo Video Server; ffmpeg and ffprobe are included with the app. On Linux, install ffmpeg with your distribution's package manager, then restart the server.

Setup Guide