Could not reach the server. Make sure it is running and on the same network.
Where it appears
In the “Connection Failed” alert, when connecting or browsing
What it means
The app received no response from the server. Neo Video Server may be closed, the devices may be on different networks, or a firewall may be blocking the connection.
What to do
Make sure Neo Video Server is running and both devices are on the same home network. Then work through the connection checklist from the top.
Connection troubleshooting